SMUD announced new services for community choice aggregators (CCA) including program design and implementation. Silicon Valley Clean Energy a community-owned agency serving Santa Clara County communities and providing 270,000 residential and commercial customers with clean, carbon-free electricity will be the first CCA to use SMUD’s differentiated services.
“We have been successfully delivering more than 100 innovative programs to our customers for decades and will leverage our design research, data and outcomes to help SVCE implement a suite of programs that save customers money while reducing carbon emissions,” said SMUD CEO and General Manager Arlen Orchard.
The program services that SMUD will deliver will help local communities reduce carbon pollution while delivering engaging customer experiences. SVCE programs are focused on promoting energy efficiency and grid integration, as well as electrifying transportation, buildings and homes.
“As a leader in customer satisfaction and innovative design, SMUD is uniquely positioned to help us deliver customer programs,” said Girish Balachandran, SVCE CEO. “As community-owned agencies, we share deep commitments to our customers and aggressive carbon reduction goals. We look forward to providing value-added programs that help our customers and the environment.”
SMUD’s current power supply portfolio is 50 percent carbon free, and its new Integrated Resource Plan has goals to be carbon neutral by 2040. SMUD is doing this by expanding its renewable power supply and providing rebates and programs to its customers that reduce carbon emissions. Programs that include energy efficiency rebates, home electrification contractors, electric vehicle incentives and more are helping to reduce greenhouse gas emissions by more than 60 percent by 2030.
SMUD has been providing core administrative services to Valley Clean Energy and East Bay Community Energy since 2018, including call center, billing, data management, wholesale energy, and financial and business operational services. This will be the first time SMUD provides a CCA with expanded program design and program operation, making SMUD a complete provider.
SMUD’s programs have won praise throughout the industry from J.D. Power for being the Highest Ranked in Customer Satisfaction with Business Electric Service in the West. And SMUD continues to maintain its status as the most trusted brand in trusted brands and customer engagement studies by Market Strategies International.
“We are glad to be strengthening our portfolio of services with a proven model of success,” said Orchard. “By providing complete services to other providers, we are effectively working to improve the quality of life for our neighbors throughout the state.”
This new contract with SVCE is estimated at $600,000 and will be managed through SMUD’s Community Energy Services Department that works to support CCAs.
As the nation’s sixth-largest community-owned, not-for-profit, electric service provider, SMUD has been providing low-cost, reliable electricity for more than 70 years to Sacramento County and small adjoining portions of Placer and Yolo Counties. SMUD is a recognized industry leader and award winner for its innovative energy efficiency programs, renewable power technologies, and for its sustainable solutions for a healthier environment. SMUD’s power mix is about 50 percent non-carbon emitting. For more information, visit smud.org.
About Silicon Valley Clean Energy
Silicon Valley Clean Energy is a community-owned agency serving the majority of Santa Clara County communities, acquiring clean, carbon-free electricity on behalf of more than 270,000 residential and commercial customers. As a public agency, net revenues are returned to the community to keep rates competitive and promote clean energy programs. Member jurisdictions include Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Saratoga, Sunnyvale and unincorporated Santa Clara County. SVCE is guided by a Board of Directors, which is comprised of a representative from the governing body of each member community. For more information, please visit SVCleanEnergy.org.
SMUD expands services to Silicon Valley Clean Energy, Press Release, Electric Energy Online, June 26, 2019.